Technewsworld.com reported that of the 7000 jobs Dell created in 2003 only 1000 where in the US (1000 jobs is great, so I want to give them credit for that), which means 6000 were jobs went to other places. OK Dell is a global company and I’m sure they need sales jobs, and offices around the world. But I would like to know where the bulk of their business comes from. Is it the US? If so why would you place your tech support call centers in India and Panama.
If you are looking for a new PC keep that in mind. When you need help, you may have to speak to someone that is outside of America. Dell computers are cheap for a reason, and hey why blame them, we keep buying them (well not me, ever again)
Here is the article: http://www.technewsworld.com/story/33421.html
I once called Dell’s customer support. I got somebody in Panama. He said that is name was “Vince.” I had a difficult time understanding him. He had no clue about what he was talking about. It makes me mad that someone is making extra money while providing me (and many others) with inferior service. Needless to say, I was unhappy.
Sending these jobs overseas makes me question the notion of a service economy. I understand that Dell makes the computers overseas. Shouldn’t we be helping people with computer problems and programming them if this is a service economy?
Charlie, I agree. I hear that over and over that we are moving to “The Service Sector” OK, then lets at least keep our service jobs at home. If we continue to train people overseas they will one day not need to work for us, they will start their own gig. We are training them to do it after all.