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	<title>Comments on: UK bringing some call centers home!</title>
	<link>http://americansworking.com/blog1/2007/05/22/uk-bringing-some-call-centers-home/</link>
	<description>Keep your money at home, keep your job at home</description>
	<pubDate>Fri, 19 Mar 2010 11:17:42 +0000</pubDate>
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		<title>by: Dave</title>
		<link>http://americansworking.com/blog1/2007/05/22/uk-bringing-some-call-centers-home/#comment-102</link>
		<pubDate>Wed, 23 May 2007 04:27:31 +0000</pubDate>
		<guid>http://americansworking.com/blog1/2007/05/22/uk-bringing-some-call-centers-home/#comment-102</guid>
					<description>Yes, I have read where a few did move them back. I know for a while Dell said that their business customers would not be routed overseas but they kept the rest there. And I have had to talk to overseas desk several times even after they said they had changed (I no longer reccomend Dell)

I know the state of AZ stopped the welfare helpdesk they had in India after the press reported it.

And it is very frustrating like you mentioned when you need help with a problem and they can't understand you and keep reading the script in front of them. I had to make a reservation with Delta Airlines and it was changed and I had to call there help desk and I got a person in India (I think) and they could not understand what I was asking at all.

If you run across some news about a US company bring some back please post it.</description>
		<content:encoded><![CDATA[<p>Yes, I have read where a few did move them back. I know for a while Dell said that their business customers would not be routed overseas but they kept the rest there. And I have had to talk to overseas desk several times even after they said they had changed (I no longer reccomend Dell)</p>
<p>I know the state of AZ stopped the welfare helpdesk they had in India after the press reported it.</p>
<p>And it is very frustrating like you mentioned when you need help with a problem and they can&#8217;t understand you and keep reading the script in front of them. I had to make a reservation with Delta Airlines and it was changed and I had to call there help desk and I got a person in India (I think) and they could not understand what I was asking at all.</p>
<p>If you run across some news about a US company bring some back please post it.
</p>
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		<title>by: Charlie G.</title>
		<link>http://americansworking.com/blog1/2007/05/22/uk-bringing-some-call-centers-home/#comment-101</link>
		<pubDate>Wed, 23 May 2007 00:16:50 +0000</pubDate>
		<guid>http://americansworking.com/blog1/2007/05/22/uk-bringing-some-call-centers-home/#comment-101</guid>
					<description>I think some companies in America have brought the call centers back after complaints.  Scheduling due to the time difference is another factor.

Moving customer service overseas is a stupid move to begin with.  How can someone help you with their problem if you have trouble understanding them?</description>
		<content:encoded><![CDATA[<p>I think some companies in America have brought the call centers back after complaints.  Scheduling due to the time difference is another factor.</p>
<p>Moving customer service overseas is a stupid move to begin with.  How can someone help you with their problem if you have trouble understanding them?
</p>
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